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Info / Customer Service
TERMS & CONDITIONS
PRODUCTS
Due to Covid-19 we’ve put additional health and safety measures in place. We are committed to the safety of our customers and employees. Therefore, effective May 1st 2020 we are temporarily not accepting returns or exchanges . We understand that pausing returns cause a temporary inconvenience to our customers but believe it is critical that we focus on safety first and do our part to help reduce the transmission of COVID-19 in our communities. We appreciate our customers' understanding and patience.
SERVICES
1.All booked sessions that are not rescheduled or canceled 24 hours in advance will result in forfeiture of the session and a loss of the financial investment at the rate of one session.
2. Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with the trainer.
3. The expiration policy requires completion of all services within 120 days from the date of the contract. Sessions are void after this time period.
4. No refunds will be issued for any reason, including but not limited to relocation, illness,and unused sessions.
SHIPPING
When shipping within Canada, your order will arrive within these delivery estimates
All orders are shipped Canada Post within 24 Hours
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Standard Shipping - 4 to 8 Business Days
Express Shipping - 2 to 5 Business Days
Note:The transit time begins the first full shipping day after the package leaves our facility.
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RETURNS / EXCHANGES
Due to Covid-19 we’ve put additional health and safety measures in place. We are committed to the safety of our customers and employees. Therefore, effective May 1st 2020 we are temporarily not accepting returns or exchanges . We understand that pausing returns cause a temporary inconvenience to our customers but believe it is critical that we focus on safety first and do our part to help reduce the transmission of COVID-19 in our communities. We appreciate our customers understanding and patience .
PRIVACY POLICY
LAST UPDATE OF THIS PRIVACY POLICY - [May 1st 2020]
BEFORE USING OUR SITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.
This Privacy Policy is applicable to www.bestcoastathletes.com ("Best Coast Athletes") and sets out our policy on the gathering and use of information on this site. Best Coast Athletes is committed to providing safe websites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Best Coast Athletes complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
There may be links from our website to other websites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. Best Coast Athletes does not endorse, and is not responsible for, these linked websites.
Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.
HOW DOES BEST COAST ATHLETES USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Best Coast Athletes provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by email request or by modifying the registration information provided. Best Coast Athletes use reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
DISCLOSURE OF INFORMATION
Best Coast Athletes will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case Best Coast Athletes may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.
COOKIES
Best Coast Athletes, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
Best Coast Athletes considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.
PROTECTION OF INFORMATION
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Best Coast Athletes apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of Information
Personal information you share with us is stored on our database servers at Best Coast Athletes data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.
POLICY CHANGE
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.
ACCEPTANCE OF OUR PRIVACY POLICY
By using this Site or any other Best Coast Athletes Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.
Best Coast Athletes
COPYRIGHT
All content included in or made available through any Best Coast Athletes site --such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software--is the property of Best Coast Athletes or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through any Best Coast Athletes site is the exclusive property of Best Coast Athletes and protected by Canadian and international copyright laws.